Would use for very cheap domains I don't care about, would never trust a valuable and or expensive domain with them.
I tried to purchase a domain with an exotic extension (several hundred dollars)
Try 1 - Problem processing my payment. No luck.
Try 2 - Payment goes through fine, however I within 15 min order is canceled.
Try 3 - Payment goes through, order is not canceled...Just to be safe I sent a support message, to which I promptly received - a canceled order and one line explanation - The registrar doesn't like these types of names, and won't want to register it for you...
The only reason for 2 stars instead of 1 - The underwhelming, question creating response was received promptly. However,
Problem 1 - I had to send a support request. They did not contact me, instead they left me to contact them to see if there was an issue, if so, what it may be.
Problem 2 - They refused to even try and register the domain in question.
I would however give them one final chance on a much much less expensive domain, as their prices for several ccTLD's are much lower than most.
I recently tried to register a domain with an exotic extension (several hundred dollars).
Try 1 - There was a problem processing the payment.
Try 2 - The payment went through, but the order was promptly canceled.
Try 3 - Successful payment. I then contact support to verify all is fine, to which they respond with a canceled order & brief explanation saying the registrar will not like the domain and wont register it.
Response was quick when I sent a support ticket, but...
problem 1 - I had to send a support ticket, they didn't contact me to offer guidance, I had to contact them.
problem 2 - They refused to even try registering the domain.
Overall, I'd give them another chance on a much much cheaper domain, simply because their prices seem to beat most others for several ccTLD's
Le support client est top et réactif, et ils sont transparent sur les prix, je recommande.